Accessibility and Employment Standards

Accessibility and Employment Standards - Airport Ford

ACCESSIBILITY EMPLOYMENT STANDARD

Airport Ford Lincoln Sales Company welcomes and encourages application from people with disabilities. Accommodations are available on request for the candidates taking part in all aspects of the selection process.

ACCESSIBILITY FOR CUSTOMERS

Airport Ford Lincoln Sales Company is committed to excellence in serving all customers including people with disabilities

Assistive devices

We will ensure that our staff are trained and familiar with assistive devices that may be used by customers with disabilities while accessing our goods, services or facilities.

Communication

We will work with the person with a disability to determine what method of communication works for them.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. To determine if a support person is necessary, Airport Ford staff will consult with the customer to understand their needs and will consider health or safety needs based on available evidence. Determination will be made whether or not there is any other reasonable way to protect the health or safety of the person or others on the premises.

Training

Airport Ford Lincoln will provide accessible customer service training to all members of its staff on accessible customer service and how to interact with people with different disabilities.

Training will include:

  • Purpose of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard.
  • Airport Ford Lincoln's policies related to the customer service standard
  • How to interact and communicate with people with various types of disabilities, and people who use an assistive device or require the assistance of a service animal or support person.
  • What to do if a person with a disability is having difficulty in accessing Airport Ford Lincoln's goods, services or facilities.

Feedback process

Customers who wish to provide feedback on the way Airport Ford Lincoln provides goods, services or facilities to people with disabilities can provide feedback verbally, in writing, or by email sent to: info@airportfordlincoln.ca

Airport Ford Lincoln will ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports on request. All feedback will be directed to the Human Resources Department and customers can expect to hear back within 5 business days. Complaints will be addressed according to our company's procedures and policies.

          Modifications to This or Other Policies

Any policies of Airport Ford Lincoln that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.